The Linen Club Rewards Programme
Membership Terms and Conditions

(updates effective 18/01/2019)
These terms and conditions (“Terms and Conditions”) govern the The Linen
Club (“Loyalty Program”), and members of the program will earn points in connection
with the purchase of qualifying online products and online activities that are
redeemable towards rewards. To the extent’ The Linen Works products are available at brick-and-mortar retail establishments or third-party sites, such products are not currently eligible for accumulation of points.

Free Membership. No purchase is necessary to obtain membership in The Linen Club, but you must establish an account at Please
see our privacy policy, located here, to understand how information you provide
us will be used. This program is void where prohibited.

Eligibility. In order to be eligible for the Loyalty Program, you must create
an account as outlined in these Terms and Conditions. You may create an account
if you are at least thirteen (13) years of age, have Internet access, and have
a valid mailing address. If you are between the ages of 13 and 18, you must
have your parent’s permission to register for an account. If you choose to
create an account, you are responsible for maintaining the confidentiality of
your account, username and password and for restricting access to your account.
You are responsible for keeping such information current, complete, accurate
and truthful. You agree to accept responsibility for all activities that occur
under your account, username and/or password. You agree to provide only
current, complete, accurate and truthful information. If you are accessing and
using the Site on someone else’s behalf, you represent that you have the authority
to bind that person as the principal to all Terms and Conditions provided
herein, and to the extent you do not have such authority you agree to be bound
to these Terms and Conditions and to accept liability for harm caused by any
wrongful use of the Site or Content resulting from such access or use. You may
only have one member account per natural person. Persons who are discovered to
have more than one account forfeit their points and will be unsubscribed from
the Loyalty Program.

How To Enrol in the Loyalty Program. (a) Create an account: Visit
(the "Site" or "Online") and become a registered user. Click here to be taken directly to the registration page. You will be asked for your first and last name, your email address, and a password. You
will also be given the option to sign up for our newsletter. Once you have
submitted the requisite information, you will be sent an email to the address
you listed confirming your membership. (b) Add your mailing information: once
you have created your account, you will be asked to add a mailing address for
billing and for shipping. Once you have added your mailing address, you are
automatically enrolled in the Loyalty Program, and are a member (“Member”).

How to Access/Change Your Member Information. You must keep your personal
information on your Account up-to-date. To do so, click on the "My
Account" section and access your account by entering your registered email
address and current password. From your dashboard you can access your account
information; review your current and past orders; change your profile; manage
your subscriptions and applications; and access your previous purchases.

How to Cancel Your Membership. You may cancel account at any time. To cancel
your account, please send an email to and write
“cancel membership” in the subject line. The email must come from the account
currently listed on our servers as being associated with your Loyalty Program.
If you no longer have access to that email address, please email our customer
service department and we will verify your status and cancel your account. Upon
cancellation, you are no longer a member and any unused points accrued in your
account will be forfeited and cannot be redeemed. Points maintain their value
only on valid accounts in good standing, and except as otherwise provided here
for redemption, have no cash value outside of their redemption value on the


General. Members can earn points on the purchase of qualifying online products
at To receive points for your Online purchases, you must be
signed into your account. You may check at any time to see if you are signed in
to the Site by looking in the upper left hand corner of the site. Gift cards do
not qualify for points.

Earning Rate. Members earn 5 points for every £1.00 spent on qualifying
purchases (in other words, one (1) points for every one pound (£1) spent): (i)
qualifying online products, if you are logged into the Website. Points are
based on your order subtotal, after any discounts, only. Points are rounded
down to the nearest whole number. For example, if you spend £9.99, you will
receive 45 points.

Gift Cards. Gift card purchases are not eligible to receive points. However,
once a gift card is redeemed, points will be awarded to the recipient for the
subtotal after any gift card values, provided s/he is logged into the account,
as outlined in these Terms and Conditions.

Addition of Points to Accounts. Points will be added to your Account under the
following conditions and will generally show up immediately. You will receive
1. At the time of account registration
2. During the purchase of qualifying products
3. Referring a friend to The Linen Works. Points will automatically be rewarded to your
account only if the referral friend used the link sent to them from your
referral account and makes a qualifying purchase. Points will automatically be
applied to account if stipulations are met.
4. For other activities outlined on the Site that may show up from time to time.
Note that for these other activities, including “bonus point” accumulations and
other point promotions, points may show as “pending,” depending upon the
5. Joining the Birthday Club. Birth date must be entered 30 days before your
Birthday to qualify.
6. For Liking the The Linen Works Facebook page and sharing the The Linen
Works Facebook page with your following. This is good one time only.
7. Following The Linen Works on Instagram. This is good one time only.
Exclusions. Members earn points only on the purchase price of: (i) qualifying
online products. Calculation of points excludes payment by the Member for
shipping charges and all taxes, including without limitation, federal, state,
and local taxes or use taxes. Points will not be earned on any discounts or
other credits offered in connection with a product or service. For example, if
a product that is normally £50 is on sale for £25, a Member will only earn points
on the purchase price of £25. Purchases of gift cards, redemption of vouchers,
and any type of price adjustments, including merchandise returns, are not
eligible for points. All purchases made: (i) by a Member prior to such member
joining the Program, (ii) Online without a Member being logged onto the Website
with the Member's Account number linked to the Member's Online account, are not
eligible for Loyalty Program credit. Purchase of The Linen Works products outside the website are not eligible for the Loyalty Program. (iii) Wholesale Retailers are not eligible to participate in the Rewards Program.

Returns/Order Cancellations. Points earned for a purchase that is then the
subject of a return, cancellation, refund, declined credit card or gift card,
or other credit will be deducted from your account in an amount equal to the
points earned for the original transaction, including any bonus points that may
be applicable. Any rewards discounts that are applied to the order, will
be distributed equally to the applicable items in the order when completing a
return. Points cannot be reapplied back to your rewards account for any reason
on a returned order. If a return/cancellation will cause your account to have a
negative point balance, you will not begin earning points again until your
points balance is returned to zero (0), by making purchases, or engaging in
other promotional activities offered from time to time. If an item is exchanged
(different size/product) any redeemed rewards on the initial purchase may be
transferred to the exchange one (1) time only. (We do not recycle rewards
coupons from order to order or item to item). Rewards used on an order
that is cancelled (before the item ships or a label has been printed) may
request those rewards be applied back to your rewards account. If your item has
begun the shipping process, rewards cannot be reapplied.

Bonus Point Promotions. From time to time, The Linen Works may run certain bonus point
promotions. Under bonus point promotions, Members can earn additional or
"bonus points" in connection with the purchase of certain online
products. When you purchase these specially marked products, or make the
purchase during a bonus points time period, you will earn bonus points on each
product, as specified in the offer. Bonus point promotions are subject to the
terms and conditions of the offer and may be offered at any time in The Linen
Works sole discretion. Bonus point offers cannot be combined with any other offer.

Limitations on Bonus Points and Points, Generally. These terms apply to points
and bonus points accruals. If you purchase a product during a promotion and the
product comes with an additional, free product, points will not be issued on
the retail value of the free product.

Non-purchase Options for Earning Points. You may also earn additional points on
non-purchase activities. From time to time, The Linen Works may offer you the chance to
win various prizes, and earn points, for entering into promotions. For
sweepstakes promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules
and restrictions will apply to such promotions and may be found on the entry page of any promotion.

10. Referring a friend to The Linen Works. Email a friend a £10 off gift by
clicking “Earn Points” then “ Refer a Friend”. Enter the email
address of a friend who has not purchased with The Linen Works before
(if your referral has shopped with us before the referral link will be
automatically voided by the system). A referral link will be sent to
your friend with a £10 off coupon. Points will automatically be
rewarded to your account only if the referral friend used the link sent to them
from your referral account and makes a qualifying first-time purchase with The Linen
Works. 1000 points will automatically be applied to your account if stipulations are
met. Your Referral friend will receive a £10 off coupon, 150 points for
signing up and points from their first purchase made while signed into their new The Linen Works account.

How To Use Your Points. Points must be used in increments outlined in these
Terms and Conditions. Points may only be used online at the website.

Gift card redemption, however, is eligible for points. Points accrued
pursuant to the use of a gift card will benefit the gift card user, provided
the user has an account in accordance with these Terms and Conditions.

To Redeem your Points. Before you begin shopping with us, sign into your Shop account on our site. Select “Redeem Points” from the green tab housed in the lower left hand corner of the screen and select the amount of points you would like to redeem. You will be issued a custom code
that you can copy and paste into the discount bar during check out (Please note
- only one code can be used). Your total payment amount will be discounted by
the amount of points you allocate to the purchase. Note that points may only be
redeemed for the purchase price of the product. Sales tax, shipping, and other
handling charges assessed in addition to the price of the product are your
responsibility and points may not be used to discount these additional charges.
4. Exclusions. Only one account per natural person. Only one discount
code can be redeemed per transaction. Rewards redemption codes may not be
combined with any other discount codes. Points may not be transferred or gifted
at this time. Points cannot be used on past purchases. Points accumulated on
different accounts by different members may not be combined or aggregated to
make purchases of products or for any other reason. Points earned in a
transaction cannot be redeemed in the same transaction. Redeemed points
cannot be retroactively applied to any past order or receive a price adjustment
on any order where redeemed points were not applied. Points have no cash value
outside of the website and are available only to members in good standing.

Points Expiration and Time Lapses. All points acquired, whether standard points
or bonus points, shall expire 365 days from the date the points are added to
your account. Points expire 365 days from the date in which they were assigned
to your account. Specific onsite activities in which points will be awarded are
set to accrue points based on a time lapse at the discretion of The Linen

Sign up: points are added to your account instantly

Order: points are added to your account when your order is placed.

Social: Max 1 social rewards per per month.

6. Once points are redeemed, a discount code will be assigned, and we are
unable to cancel the discount code and reapply the points to your


By registering with The Linen and joining the Loyalty Program, you agree to
be bound by the terms and conditions set forth in these Terms and Conditions,
as well as any other terms that may be associated with the Loyalty Program. The Linen
Works reserves the right to cancel, modify, suspend or restrict the Loyalty Program, your
account, the redemption of points, or any aspect of the Program, including,
without limitation, the point conversion ratio and the point expiration policy
at any time. Any changes can be made without advance notice. The Linen
Works may make these changes even though such changes may affect your ability to use points
already accumulated. You are responsible for remaining knowledgeable about the
Program Terms and Conditions. A Member's points balance, as reflected in The Linen
Works records, shall be deemed correct. The Linen Works reserves the right to determine the amount of points in any Member's account based on The Linen Works internal records related to
such Member's account. In the event of an inconsistency between the amount
accrued in a Member's account as stated on any Member's receipt and The Linen
Works internal records, The Linen Works internal records will control. The Linen
Works assumes no responsibility for errors caused by incorrect Member information. Your right
to transfer points earned or granted under the Program is strictly limited. The
sale of points is prohibited and may result in the confiscation or cancellation
of your points as well as suspension or termination of your membership, which
in each case shall be final and conclusive. All transactions involving points
and all Member accounts are subject to review and verification by The Linen
Works. The points balance in a Member's account may be unavailable for use when an account
or transaction is under review. The Linen Works may revoke any Member's
membership in the Loyalty Program at any time if such Member engages in abuse
of the Loyalty Program or fails to follow the terms and conditions of the
Program. Fraud or abuse relating to the accrual of points or redemption of
rewards may result in revocation of membership in the Program and may affect a
Member's eligibility for participation in any other The Linen
Works program, present or future. Points are non-transferable and cannot be redeemed for cash.
The interpretation and application of the Program's Terms and Conditions are at
the sole discretion and determination of The Linen Works. For more information or
other questions, click on Contact Us.

The Terms and Conditions of the loyalty program are subject to change at The Linen
Works’s sole discretion at any time and without notice to customers. Upon customer’s at-will
termination of their registered account, or if a
customer is termination for violation of these Terms and Conditions or other
activities in violation of the intent and good faith intended use of this Site,
all points will immediately be forfeited and will no longer be redeemable. The Linen
Works will make reasonable efforts to award points as outlined above to all 1. registered
and 2. qualifying customers but is not responsible for any
technical or unforeseen errors that may occur.

Points are non-transferable, nonredeemable for cash, are non-refundable and are not
valid outside of Purchases made outside
are not valid for point accrual (this includes, but is not limited to Facebook
resell groups, Not on The High Street, Amazon and other retailers selling our
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