Terms and Conditions

This website, found under the www.thelinenworks.co.uk and www.thelinenworks.com URL, is operated by The Linen Works (London) Limited. References to "we", "us" and "our" shall be deemed to be references to The Linen Works. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.

Shopping Codes

Shopping codes cannot be used in conjunction with any other offer and are valid during the stated time period only.

During sales and promotions, our products are already discounted so your shopping code discount will not be valid on these items.

All orders are subject to acceptance.

The discount does not apply to our gift wrapping service and gift vouchers.

Shopping code delivery is only available on UK Standard Delivery, unless otherwise stated for UK Next Day Delivery.

Offers are subject to availability and while stocks last.

Shopping codes and offers may be withdrawn at any time.

Shopping codes are only to be used by the intended recipient. Any improper use of shopping codes may result in the cancellation of your order.

Gift Vouchers

Gift Vouchers can be exchanged for products only at The Linen Works online store www.thelinenworks.co.uk, or by phone on 020 3744 1020. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. The Linen Works is under no liability for replacement or refund should vouchers be lost, stolen, damaged, modified or destroyed whether they have been redeemed or not. Gift Vouchers are only valid with a unique serial number. Only one Gift Voucher can be used in one transaction and unfortunately, cannot be used in conjunction with a promotional discount voucher.

Gift Service

We will endeavour to wrap your items as requested. Some items are too large and we will not be able to gift wrap them. We will endeavour to use only one piece of wrapping paper for your gifts, however, if the items do not fit and we have to use more than one, you will only be charged for one box/bag.

Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 020 3744 1020, by email at customercare@thelinenworks.co.uk or by post using the address given below. Some of our calls may be recorded for training and monitoring purposes.

By placing an order via this website you are making an offer to The Linen Works to purchase the goods detailed in your order upon the terms described in your order.

Upon placing an order you will automatically be signed up to our mailing list. If you wish to unsubscribe, you can do so in the manage preference link at the bottom of any email you receive from us. Please note due to advance email scheduling it may take up to 7 days to complete your subscription request.

Once you have placed an order we will send you a confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Linen Works for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised and charged when your order is placed but will be refunded in the event of your order not being accepted. This does not affect your statutory rights.

Prices, availability of goods, packaging options are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Conformity of Goods

We take extra care to ensure that the description and specification of our products are correct at the time of going to press. However, weights, dimensions, volumes and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

In addition, linen colour can change depending on where the flax has been grown and whether the season was wet or dry. These factors can affect each batch of linen in a different way; even after the dying process, we cannot guarantee production of identical colours for the same product.

Stock Availability

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. Our policy is to wait until all items are in stock and make a single dispatch, however, please let us know by phone 020 3744 1020 or email customercare@thelinenworks.co.uk if you would like any of your items sooner. Please note this may incur an extra delivery charge. The stock status for your order will also be shown on your order confirmation.

Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.


We accept online payment in a secure environment by debit & credit card. We currently accept Visa, Mastercard, Delta, Switch and American Express. We also accept payments via Paypal. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country. We ask for you to seek information from your local authorities. 

Gift Wrapping Terms and Conditions

Gift wrapping is priced at £5.00.

Your items will arrive with you fresh, pristine and out of their packaging. The products will be placed in a white gift box, lined with our personalised white tissue paper, which will be an appropriate size to accommodate your items. The box will be secured with our personalised grey ribbon. Within the parcel, you will receive a Returns Form, catalogue and postcard containing linen care information.

If however, you do not purchase gift wrapping, your items will arrive with you in their packaging in one of our parcel boxes, along with a Returns Form, catalogue and postcard containing linen care information.

Due to the nature and size of some of our products, our gift wrapping service will not apply to all products on The Linen Works website. The following items will not be eligible for gift wrapping; cut fabric, roller towel rails, pillows, duvets, both pillow and mattress protectors and mattress toppers. In addition, cushion pads will be excluded from the gift wrapping service.

We state on our Returns Form that when returning items to us they must be returned with all original packaging. However, we appreciate that due to your items being gift wrapped they will not be accompanied by plastic packaging. We are more than happy for you to follow the same procedure that is outlined on the back of the Returns Form and deal with your returns.

Should you wish to cancel or return an order that was gift wrapped; we do not refund the gift wrap service charge unless in accordance with your legal rights.

Complimentary Gift Wrapping

Only delivery addresses within UK Mainland and Islands (includes the Channel Islands, UK islands, Northern Ireland, Hebrides and Scottish Highlands, but excluding the Isle of Wight) are eligible for occasional complimentary gift wrapping/gift boxes. International orders will not qualify for this service.

Orders placed during sale periods will not be eligible for complimentary gift wrapping. All decisions are made at the discretion of The Linen Works and its employees.

Please contact the Customer Services Team on this email address or on 020 3744 1020 should you have any queries or require further assistance.

Email Newsletters

New visitors to our website are given the option to sign up for our email newsletters, which are designed to inspire and keep you up to date with latest collections and discounts. When placing an order, you are automatically added to our list to receive newsletters. If you wish to not receive these, you can untick the opt-in box at any time. You can learn more about your privacy of personal data by reading our newly updated Privacy Policy, here.

Please note that we have recently updated our sending platform, so if have recently unsubscribed from us and find yourself receiving our newsletter emails, please do unsubscribe again and this will be updated on our new system. Our apologies for any inconvenience caused.

Disclaimer & Limitations of Liability

While The Linen Works uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Linen Works will not be responsible for any errors or omissions or for the results arising from the external use of such information. While The Linen Works takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Linen Works will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Linen Works does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Linen Works. The entire liability of The Linen Works under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Linen Works will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of The Linen Works (London) Limited. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The Linen Works.

Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Law and Territory

By placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy with any aspect of these, then you should contact customercare@thelinenworks.co.uk before placing an order with us.

A Contract between the customer and The Linen Works for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms & Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details

The Linen Works Ltd
10 Cambridge Park

Company Registration Number 14315189
VAT Registration Number TBC

The Linen Works® is a Registered Trade Mark of The Linen Works Ltd.