As you may have seen in the news, parcel and freight companies are currently experiencing delays to customs clearance following post-Brexit changes. Some services have been temporarily suspended as carriers such as DPD and UPS clear backlogs at their hubs.

We apologise for the inconvenience this may have caused. Unfortunately we have no control over these logistical and technical difficulties, but our carriers are doing their best to resolve them as quickly as possible.

We are responding swiftly to updates from our carriers, working through all EU shipments and double-checking data requirements to minimise potential returns.

While we are managing in best way we can this transition period, there will be some temporary changes to some dispatch and delivery processes for our customers ordering from an EU country.

Order dispatch

Due to the Brexit transition, we are experiencing some unforeseen carrier delays when processing international orders. You will receive an email confirming when your order has been dispatched.

Customs & duty

From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. You will be contacted by one of our carrier partner, usually DPD, and asked to pay charges for the parcel to be delivered.

Returning your item

From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. The Linen Works pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you.

Customers ordering from Northern Ireland

Order dispatch

We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.