Business to Business Terms and Conditions

Trade Conditions

Trade discounts are available to approved interior decorators, upholsterers, curtain-makers, holiday rental businesses, catering businesses, hotels & restaurants. Proof of business must be provided (website and where applicable, VAT number and Company Registration number). We regret we cannot issue a trade discount without at least some of these details.

Minimum Order Requirement

There is no minimum order for Business to Business account holders.

Prices and Taxes

All prices are shown in £ sterling. B2B prices are 40% off RRP exc. VAT for The Linen Works Fabrics. Our own branded products have a 20% discount exc VAT (e.g. Bed Linen, Table and Kitchen Linen).
Resale Products can be purchased with a discretionary discount of 15%.

We also offer a greater discount on our own label range for large orders:
Discount | For orders over

25% | £1,000
30% | £5,000
40% | £10,000

Invoices will include VAT, if applicable, at the current rate. Due to the fluctuation in exchange rates, The Linen Works (London) Ltd reserves the right to change the prices at any time. All prices quoted on the price list are accurate at the time of publication. If you require pricing and payment to be made in Euros, please inform us of this on your first order.
European Union - VAT will be charged on deliveries to the European Union where the delivery is to a registered company address and the company has a valid European VAT number.

Rest of the World - VAT will not be charged on deliveries outside of the European Union. Please note that any local taxes are entirely the responsibility of the purchaser.


After filling out a trade application form, you will be set up with an account, and either sent through a bespoke discount code to use on our website or orders can be sent through to for payment by Pro-Forma.


Orders placed directly through our website will process payment at the time of ordering. For orders outside of our website, payment is strictly Pro-Forma. Goods will be dispatched on receipt of payment. For larger orders (above £5,000) and orders that require special production are to be paid in two instalments – 50% payment at the point of order and 50% prior dispatch of the goods.

Our preferred method of payment is BACS, however cheques and cards are also accepted. All transactions are shown in £ sterling. Card payments should be made by phone on +(44)20 3744 1020.

BACS - Please state our invoice number and pay directly to:

Bank: Nat West
Sort code: 60-04-24
Account Number: 90253507
Name of account: The Linen Works (London) Ltd

Cheques - Please write cheques to The Linen Works (London) Ltd and send to:
The Linen Works (London) Ltd
Studio F260, Riverside Business Centre
Haldane Place
SW18 4UB

Payment for Export Orders:

Bank: NatWest, 166 Camden High Street, London NW1 0NS
IBAN: GB28NWBK60042490253507

Product Availability

All orders are processed according to the date they are received by us. On receipt of the order we will give an estimated delivery date. We reserve the right to withdraw any item from sale at any time. We endeavour to display through our website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock due to unforeseen demand, and if this is the case this will be highlighted in your proforma or through our website. Our policy is to wait until all items are in stock and make a single dispatch, however please let us know by phone or email if you would like any of your items sooner. Please note this may incur an extra delivery charge.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press and on our website. However, weights, dimensions, volumes and descriptions of products are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by different printing options, browser software or computer system used to view the products.

In addition, linen colour can change depending on where the flax has been grown and whether the season was wet or dry. These factors can affect each batch of linen in a different way; even after the dying process, we cannot guarantee production of identical colours for the same product.  From time to time the packaging may also change.


Carriage is FREE within the UK for mainland Britain (excluding the Scottish Highlands) on orders over £500 ex VAT. For smaller orders a £5.95 carriage charge will be applied. Orders will be sent by our preferred courier and will take approximately 3 working days, provided the products are in stock.

The delivery of goods will be made to the delivery address given at the time of placing the order. For any amendments to the delivery address, we must be notified by email prior to the processing of your order.

For deliveries in the Scottish Highlands and Non-Mainland Britain, including the Channel Islands and Northern Ireland, the price will depend on the volumetric weight of the order. Cost will always be sent for approval prior to dispatching the order. If a customer has a preferred carrier, the customer may arrange collection directly with them. It is the customer’s responsibility to follow up and ensure safe delivery. All paperwork including invoices should be arranged directly between their carrier and themselves and is not the responsibility of The Linen Works (London) Ltd.

International orders above £300 (Net Price) will automatically include insurance within the carriage charge.


No returns of stock, nor related carriage, are accepted by us without prior written approval. We reserve the right to a 10% restocking and handling fee. Cut fabric cannot be returned unless faulty.

Discrepancies should be notified to us and to the carrier within three days of receipt of goods, in writing, otherwise no claims can be entertained. When notifying us of damaged or defective goods, exact description of defect must be given and photographs emailed.


The Linen Works (London) Ltd reserves the right to refuse supply of goods to a customer should the customer be trading in such a way that may be deemed damaging to the brand, this included maintenance of the product packaging, standard of displays, ensuring products are only displayed with similar brand values, using our brand or logo to promote items from alternative companies or substantially discounting RRP of our products, or any other method that may be deemed damaging.

Should a conflict of interest arise between an existing customer and a new customer, The Linen Works (London) Ltd reserves the right to act in the best interests of the brand.

Disclaimer & Limitations of Liability

While The Linen Works uses reasonable endeavours to ensure that the information on our website and printed material is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Linen Works will not be responsible for any errors or omissions or for the results arising from the external use of such information. While The Linen Works takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of our website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Linen Works will not be responsible nor liable for your use of any other websites which you may access via links within our website. The Linen Works does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of our website and their inclusion in our website does not constitute an endorsement by or affiliation with The Linen Works.

The Linen Works will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Copyright and Trademark

The Linen Works (London) Ltd reserves the right to make any changes to the design, colour or form of products were deemed necessary without the prior notification of the purchaser.

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on and all content located on the site and printed material, are the property of The Linen Works (London) Ltd. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material we make available in any form is prohibited without prior approval by email. ALL RIGHTS RESERVED.

For the sole purpose of promoting The Linen Works, B2B clients may use our content and images use, and these can be supplied by us in high resolution. A reference of our brand must also be available on every page/URL selling our products online. If you wish to use your own photography online using The Linen Products please do send it to us first for approval.

Law and Territory

By placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy with any aspect of these, then you should contact us at before placing an order with us. 

A Contract between the customer and The Linen Works for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.

These Terms & Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. 

This website and our Terms & Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of our material or the placing of any order from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

Our Details

The Linen Works (London) Ltd
Studio F260
Riverside Business Centre
Haldane Place 
SW18 4UQ

Company Registration Number 07321876
VAT Registration Number 997771146
The Linen Works® is a Registered Trade Mark of The Linen Works (London) Ltd.

LAST UPDATED 28.01.2021