In this changing landscape, we at The Linen Works have, like so many of us, been adapting as swiftly and nimbly as we can. Please feel reassured that we are making the health and well being of our team our priority whilst continuing to serve our customers’ needs.
We’ve compiled an overview of our latest updates below. If you have any questions or concerns, please don’t hesitate to let us know. Our customer service team are no longer working from London but we are still taking telephone calls, and would also be very happy to help over email, at firstname.lastname@example.org, or through our online chat during normal opening hours.
Our online orders may take a little longer to arrive than usual. As we have been closed since March, we are preparing the orders placed chronologically and at this moment we are still about 4 weeks behind. We estimate that UK orders should be arriving with you within 20 working days but please bear with us if it takes a little longer. Please do contact us if you need your linens sooner than that.
Each parcel is being handled with the utmost care by our team with only 1 person at a time currently working at our studio and we are following the official UK government advice, wearing protective gloves and practicing all recommended measures of sanitisation.
We are also working very closely with our delivery partners to ensure that the parcels are delivered as safely as possible to your doorstep, with no contact. If your parcel doesn’t fit through your letterbox, the delivery driver will place the item at your door and stand at a safe distance while you collect it. Customer signatures on delivery will not be required.
We appreciate the impact of self-isolation and how difficult it currently is for everyone to reach a post office or drop off point. You can return orders to us within 365 days for a full refund, including the original delivery cost if you’re returning the whole order.
Due to our reduced fulfillment team, there may be some delay in your return being processed, but please be assured that you will receive a refund. We very much appreciate your patience.
Thank you from all the The Linen Works team for your continued support.